Thanks, Alex. Incredibly helpful as always!
We've definitely tried to take your advice every step of the way, especially in regard to building with your community.
About a month ago, we noticed our conference rooms weren't getting a ton of use, but we did fill up our offices quickly, and had more people wanting offices as well.
So we kicked around the idea of converting the upstairs larger conference room into another office, and then we'd still have a conference room downstairs, and we'd be upping our income by adding another office member.
My partner wanted to just do it. I pushed back and said we should really involve the community in the decision. So after going back and forth a bit, we decided to let our members know what we were considering and asked for their input.
They responded quickly and fairly passionately, and they were clearly not in favor of the idea. (They all were concerned that a few months from now, it would cause a bottleneck as far as meeting space, and they also liked the idea of having a larger meeting space if it was needed.)
We decided to leave things alone, and I feel like it earned us a lot of rapport and credibility with our members. It was an opportunity to show them that we weren't just BSing when we said they were owners with us and that we truly wanted to build something that met their needs, not our own.
So, I feel like your advice was really helpful in that scenario. Wanted you to know I'm listening.