I’ve noticed a lot of interface improvements recently, and I do like that I get a text when someone makes a booking so I can immediately review and approve/decline as I choose. It does seem someone out there is working on the product… but not the help desk - I submitted a support request recently on several truly buggy things and never heard back. We just recently entered our payout details to collect what’s supposedly waiting for us, but the past reservations and receipts page is so jacked it’s unclear what that amount even is. Will be curious to see if we get paid.
Minna, have you tried searching LinkedIn for an employee you can email directly? Or making a support request post on their company page there, if they have one?
On a similar issue in the past with another vendor, I had some success in saying that I really liked their product and wanted to keep using it, but the growing concern in the online community of coworking space managers and my own experience of not receiving any help replies were leading me to take my business elsewhere - also, that I’d love to report back to such an influential community of prospective customers that I finally received good service and they should give it another chance. Power of the people Even the scummiest product will get back to you if they feel you’re a voice to many. It’s not a tactic to be abused of overused, but it was totally true in that case, and it totally worked.
On Tuesday, November 18, 2014 11:31:02 AM UTC-8, Minna Van | TheNetworkHub.ca wrote:
Any one know direct contact for anyone from ShareDesk? Sent 3 emails, 1 twitter DM and filled out support form and no answer.
ShareDesk sold a desk for a month, which we didn’t know about until someone walked in… no headsup, no form, no agreement, no money. Not even sure if this is for real… Help?