This is a timely discussion for us at Workbar, because we’re in the throws of creating a new member kit. We can relate to wanting people to understand our community values as quickly as possible, and we want to make all our members feel welcome and comfortable.
We already have some on boarding things, such as Google groups lists for social and business topics that we add new members to, as well as a new member interview/chat with our CEO.
Our kit is going to be a branded notebook with our manifesto printed on the first page. It’s going to have a USB stick attached to it with files that have things like our community norms, how to set up the printer, best places to eat nearby, parking, etc. We’re also going to include a few deals from local businesses (preferably online coupon codes that we can include in a file on the USB).
Hope that’s helpful!
On Saturday, February 16, 2013 4:56:07 PM UTC-5, Austin Storm wrote:
Something I’ve observed in our relatively new coworking space (almost a year old!) is that many members originally join for pragmatic reasons - treating it as office space. They realize the benefits of the community over time, if at all. In fact, whether people make that transition is the best indicator of whether people will be around for the long haul.
We’re trying to find ways to personalize our signup process - to start things off on the right foot and make signup feel less /transactional/ and more welcoming and personal.
Do you have any special welcome process in your space? Membership card? Does anyone do a ‘welcome packet’? I think we could get local businesses (coffeeshops, the pizza place, arthouse theater) to underwrite or even donate gift certificates for something like that, but does that have the wrong feel?
Brick & Mortar