Oh yes a cleaning service. Do that.
The two core problems I have noticed in coworking spaces generally are 1) nobody answers the phone or returns calls; and 2) they are not all that clean.
Nothing says “settling for less” like a dusty space.
And get an answering service or forward your calls. And return them. The way to return calls is to have specific times that you return calls that are not urgent, adn communicate this. My rule is, I answer not urgent calls at 10 and at 2. If I didn;t call you at 10, I will call you at 2.
And I have an answering service (it’s one of my coworkers actually) and I tell them exactly where I am if I am not available; I have been known to have them tell people that I am off the grid for a day and will call back tomorrow. Whatever, people understand anythign except uncertainty. The answering seervice I use will also call people back if the answer is simple, I just send the answering service an email. Like this" yes, you are confirmed for a tour next Tuesday at 10; yes we can/no we can;t reschedule for thursday, tell that jerk the next available booking is after Christmas. Christmas 2025.
Okay, not that last. That was a joke.
That’s it. It cuts down on anxiety considerably and really makes people happy.
And hire your coworkers if you can, as soon as you can. You are the only landlord in the world who makes more money in th eexact degree that your coworkers are doing well.
On Monday, October 9, 2017 at 3:58:38 PM UTC+2, Alex Hillman wrote:
Two big ones not on your list are both human service costs:
staff (unless you want to be chained to a desk, you’re gonna want someone at least part time to help steer the ship on a daily basis)
cleaning service (I’m a big advocate of setting an expectation that members help take care of the space, but at the very least bathrooms need generally need professional care and normal foot traffic means floors will need to be cleaned at least weekly if not more often.
Another big one that people often forget but adds up quickly is business software. That’s your website, billing/management software (including payment processing fees), communication and support tools, etc. There’s quite a bit of decent free stuff out there, but biz software does start to add up fast!
The #1 mistake in community building is doing it by yourself.
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On Mon, Oct 9, 2017 at 9:45 AM, Mark [email protected] wrote:
Alongside meeting people and making contacts within my local community I’m putting together the outline of a business plan - more for my own information than anything else.
As part of that process I’m compiling a list of (very) loose monthly outgoings and I was wondering if anyone might share theirs - not figures, just items.
There are going to be all the obvious ones - rent, internet’s, rates, coffee (!) etc. - but it’s the less obvious ones I’m hoping to discover - the slightly left field stuff that nobody thinks about until after they’ve launched!
Thanks in advance, all feedback is gratefully received by this enthusiastic wannabe!
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