I just uploaded the basic list of questions that Office Nomads
recently asked our members to the Coworking Google Group's "files"
section. Check it out. I have recently spoken with several other
coworking space owners, all of which who have been dabbling with the
idea of member surveys and I'd like to highly recommend it! Not only
have we enabled our members to give us solid feedback (beyond what
they casually give us at events, happy hours, etc.), but we kicked off
an entire new level of engagement with our members to ensure that we
were serving their needs properly and that they were getting what they
wanted out of membership.
After running this survey, we were inspired by our members to:
* Create another survey that we will send out to folks who have tried
out Office Nomads but have *not* become members to see what we can
learn from these folks about how we're doing.
* Host regular gatherings of particularly interested members to
brainstorm how we can make our business better and to ensure that we
are addressing the needs of our members as best as possible. (which we
decided to host, and then they asked us to host again in 6 months to
check in on our progress - how awesome is that??)
* Follow up on a variety of suggestions given to us by members via the
All in all, a huge win for us. Yes, it means more work for us. Yes,
it exposes us to feedback both positive and "constructive." But in the
end this step has definitely enabled us to strengthen our business,
spark us to reinvigorate a few aspects of our business that have
slowed a little bit, and get our new members into the conversation a
All are welcome to use and adapt the survey for their own uses! I
utilized the Google Form program (wow, a HUGE step up after the
disaster which is Survey Monkey), and allowed all of our members
access to the survey results so they could see what we could see.
Transparency. It's not just for Obama anymore.
Enjoy, and feel free to contact me with questions! As soon as I
complete our "non-member survey" I'll be sure to post it to the
group's files and let y'all know.