Managing email in a coworking environment

Hi all! Just wanted to drop a quick note about a project that I’ve been working on that I think some people here might be interested in—

I’ve been helping operate The Salt Mines coworking community in Columbus, Ohio for the past several years, and in the time since we opened our doors things have grown to the point where it’s more than a single person can manage. Our community has done an awesome job of stepping up and helping out with tasks like giving tours, doing the dishes (most of the time), and making sure new members feel welcome, but one area that we’ve struggled with is making the process of addressing incoming emails a collaborative effort.

To that end, we’ve been slowly building a new product to help out with this sort of thing. It’s called Saffron, and it’s something I definitely would have wanted to know about when we first started out. It’s essentially a shared inbox application that you can open up to some of your trusted community members, where you can discuss and assign out incoming email before hitting the “reply” button. There are already a few other tools out there like this—and some of them are actually really great—but what makes Saffron different is that we’re trying to structure the pricing around the volume of email handled, and not on the number of users in the system. This way you can bring in your whole community to help field questions about how you do coworking, schedule tours, and generally let your members’ enthusiasm shine through.

We’re just now rolling it out to a few groups who are interested in helping us refine how things work, and I wanted to see if this sounded interesting to any of my coworking brothers and sisters. You can find out more about it at https://saffron.email/for-coworking or just let me know if you’d like a personal tour and I’d be happy to show it off in a screen sharing session.

Thanks all!

Andy Soell // The Salt Mines

This looks very interesting Andy! How easy would it be to integrate with Nadine? Are you open to integrations like this?

Jacob

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On Tue, Jan 31, 2017 at 5:48 AM, Andy Soell [email protected] wrote:

Hi all! Just wanted to drop a quick note about a project that I’ve been working on that I think some people here might be interested in—

I’ve been helping operate The Salt Mines coworking community in Columbus, Ohio for the past several years, and in the time since we opened our doors things have grown to the point where it’s more than a single person can manage. Our community has done an awesome job of stepping up and helping out with tasks like giving tours, doing the dishes (most of the time), and making sure new members feel welcome, but one area that we’ve struggled with is making the process of addressing incoming emails a collaborative effort.

To that end, we’ve been slowly building a new product to help out with this sort of thing. It’s called Saffron, and it’s something I definitely would have wanted to know about when we first started out. It’s essentially a shared inbox application that you can open up to some of your trusted community members, where you can discuss and assign out incoming email before hitting the “reply” button. There are already a few other tools out there like this—and some of them are actually really great—but what makes Saffron different is that we’re trying to structure the pricing around the volume of email handled, and not on the number of users in the system. This way you can bring in your whole community to help field questions about how you do coworking, schedule tours, and generally let your members’ enthusiasm shine through.

We’re just now rolling it out to a few groups who are interested in helping us refine how things work, and I wanted to see if this sounded interesting to any of my coworking brothers and sisters. You can find out more about it at https://saffron.email/for-coworking or just let me know if you’d like a personal tour and I’d be happy to show it off in a screen sharing session.

Thanks all!

Andy Soell // The Salt Mines

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Hi Jacob!

Integrations are definitely on the roadmap, most likely first to come via simple webhooks and possibly Zapier / IFTTT integration. We have a definite list of features we want to add, but a large part of the prioritization process will likely come from feedback we get from folks using it.