My name is Gaurav Sharma, I am working as Operation’s Analyst with 91springboard based out in India. Just to give the brief about 91springboard, we have 1200+ existing members currently in our 7 hubs across India. I majorly work over the projects of customer happiness and satisfaction, data analysis and making processes easier for members by regular improvement of processes.
I’m curious: what kinds of metrics do you look at when you’re working on improving your processes?
I’m working on an effort to help coworking spaces shift their mindset away from “butts in seats” and towards more valuable success metrics, so any guidance would be appreciated.
My name is Gaurav Sharma, I am working as Operation’s Analyst with 91springboard based out in India. Just to give the brief about 91springboard, we have 1200+ existing members currently in our 7 hubs across India. I majorly work over the projects of customer happiness and satisfaction, data analysis and making processes easier for members by regular improvement of processes.
Still exploring as per the industry metrics but major focus is over ease of efforts from customer’s point of view. Our customers often like processes which are simpler and effort less from their perspective. We can connect personally to have an in depth conversations occasionally also to make things better for each other.
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On Thursday, June 30, 2016 at 10:14:49 PM UTC+5:30, Tony Bacigalupo wrote:
Welcome Gaurav!
I’m curious: what kinds of metrics do you look at when you’re working on improving your processes?
I’m working on an effort to help coworking spaces shift their mindset away from “butts in seats” and towards more valuable success metrics, so any guidance would be appreciated.
My name is Gaurav Sharma, I am working as Operation’s Analyst with 91springboard based out in India. Just to give the brief about 91springboard, we have 1200+ existing members currently in our 7 hubs across India. I majorly work over the projects of customer happiness and satisfaction, data analysis and making processes easier for members by regular improvement of processes.
