Do's and Dont's regarding Guests in a coworking space

Hi!

We are 3 companies (entrepreneurs in solo) currently opening a new 600sq-feet open concept coworking space in Salaberry-de-Valleyfield (30k souls), in the province of Quebec (Canada). As we try to make processes as smooth and delicious as possible, we decided to go for a daily fee, a five-day pass and a monthly membership.

We definitely need advices as of how to deal with clients inviting their clients in, the business partners inviting their clients (and these clients staying in a little longer). Our business is to accommodate our members but we still need to make a living at the end of the day as you all know.

Many thanks for your advice. Really your thoughts (bad experiences and best practices) on all aspects regarding hosting guests are welcome!!!

Coworkingly yours,

Eveline Vinet

Espaces de travail collaboratif La BusinessCaisse

http://labusinesscaisse.ca (coming soon, I will keep you posted!!)

75, Alexandre, Salaberry-de-Valleyfield, J6S 3J7

Best advice I have is that nobody likes feeling “nickel and dimed” but people are willing to pay for guests if you make it simple and clear.

Our model is that if a members’ guest is coming in for a meeting, that is included in their membership. Members can pay for a guest pass at our day rate if they have a coworker or client working with them for the majority of the day (>4 hours, since we don’t bill smaller increments and I don’t recommend it).

Remember, good members want you to stay in business :slight_smile:

Welcome to the wonderful world of coworking!

-Alex

···

On Thu, Dec 7, 2017 at 3:03 PM, Eveline Vinet [email protected] wrote:

Hi!

We are 3 companies (entrepreneurs in solo) currently opening a new 600sq-feet open concept coworking space in Salaberry-de-Valleyfield (30k souls), in the province of Quebec (Canada). As we try to make processes as smooth and delicious as possible, we decided to go for a daily fee, a five-day pass and a monthly membership.

We definitely need advices as of how to deal with clients inviting their clients in, the business partners inviting their clients (and these clients staying in a little longer). Our business is to accommodate our members but we still need to make a living at the end of the day as you all know.

Many thanks for your advice. Really your thoughts (bad experiences and best practices) on all aspects regarding hosting guests are welcome!!!

Coworkingly yours,

Eveline Vinet

Espaces de travail collaboratif La BusinessCaisse

http://labusinesscaisse.ca (coming soon, I will keep you posted!!)

75, Alexandre, Salaberry-de-Valleyfield, J6S 3J7

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The #1 mistake in community building is doing it by yourself.

Better Coworkers: http://indyhall.org

Weekly Coworking Tips: http://coworkingweekly.com

My Audiobook: https://theindyhallway.com/ten

There are several ways to go about this and which one you choose depends very much on how you think about what you are doing.

Everybody needs to be able to meet with their clients in the space I should think, otherwise having a membership doesn’t seem that useful. Meeting with clients being part of the work. But having use of your space be (essentially) a perk that coworkers offer to their clients for free is a very different thing. It is a good thing in many cases, it is of course a good way to get to know new members and also it helps your coworkers to be able to show off a bit.

Your space is in a location we used to call “rural” coworking, that is, in a place less than 50,000 population, This number keeps coming up as a break point in terms of approach and in many ways it is still valid as such (though I think we will see some change int his as time goes on). In rural coworking, flexibility is all. Many basic notions about how coworking works have to be discarded to make a go of rural coworking I think.

It all comes down to what a membership is, doesn’t it? We have a “classes and workshops” membership, and I am not charging extra for the attendees because that’s what a class/workshop is. A part time or full time membership includes meetings because that’s what it is for, among other things. A return and pickup membership for online retail includes somebody at the counter or the loading bay to deal with boxes because that’s what it is for. You may have a disconnect between what your members think it is for and what you think it is for. This means you have to talk about it.

The options are many: you can have a membership which includes the right to invite your guests to use the space, and price it accordingly. Both a full time and a part time membership here includes this, the time guests use is simply counted as time the member uses. You can also have guest passes which members can ask for or that you include X number of as part of their onboarding.

You can also approach it on a pure “per seat” basis, in which case guests are treated just like coworkers. This works for Seats2Meet, but it is part of a whole model which is certainly worth looking at. As a piecemeal approach I do not think it would work.

For us coworkers are renting the whole spae on the basis of sharing it and everybody pays based on what they use, keeping i mind that whatever they are using is then not free to be used by everybody else as a result of that. So booking a desk is the act of letting everybody else know that you will be on that desk at that time, and that means as many people as you can sit at a desk, more than that and you are booking a room or part of a space. We work in in half day increments for this, and within that half day pretty much anything they want to do at that desk or in that room is okay with me so long as it does not bother the other coworkers. If they want to bring in the local footie team and a marching band for a half day, that’s fine as long as there are no problems with noise complaints and they bring their own beer. (You laugh. But somebody once did bring in a travelling circus).

Key to all this though is certainly getting clear to your coworkers what they are doing and what you are doing adn what the other coworkers aare doing as members of the space.

Hey thanks Alex!

I miss hearing your thoughts and advices through your podcast.

We definitely want to please our customers. We discussed your thoughts and we have not yet come to an agreement. Is your guest pass the same rate as the day pass for your members?

Eveline :slight_smile:

···

Le mardi 12 décembre 2017 15:26:23 UTC-5, Alex Hillman a écrit :

Best advice I have is that nobody likes feeling “nickel and dimed” but people are willing to pay for guests if you make it simple and clear.

Our model is that if a members’ guest is coming in for a meeting, that is included in their membership. Members can pay for a guest pass at our day rate if they have a coworker or client working with them for the majority of the day (>4 hours, since we don’t bill smaller increments and I don’t recommend it).

Remember, good members want you to stay in business :slight_smile:

Welcome to the wonderful world of coworking!

-Alex


The #1 mistake in community building is doing it by yourself.

Better Coworkers: http://indyhall.org

Weekly Coworking Tips: http://coworkingweekly.com

My Audiobook: https://theindyhallway.com/ten

On Thu, Dec 7, 2017 at 3:03 PM, Eveline Vinet [email protected] wrote:

Hi!

We are 3 companies (entrepreneurs in solo) currently opening a new 600sq-feet open concept coworking space in Salaberry-de-Valleyfield (30k souls), in the province of Quebec (Canada). As we try to make processes as smooth and delicious as possible, we decided to go for a daily fee, a five-day pass and a monthly membership.

We definitely need advices as of how to deal with clients inviting their clients in, the business partners inviting their clients (and these clients staying in a little longer). Our business is to accommodate our members but we still need to make a living at the end of the day as you all know.

Many thanks for your advice. Really your thoughts (bad experiences and best practices) on all aspects regarding hosting guests are welcome!!!

Coworkingly yours,

Eveline Vinet

Espaces de travail collaboratif La BusinessCaisse

http://labusinesscaisse.ca (coming soon, I will keep you posted!!)

75, Alexandre, Salaberry-de-Valleyfield, J6S 3J7

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Thank you for saying so! It’s been a hectic last 6 months, I’m hoping to be able to get back to the podcast in the new year :slight_smile:

We discount our day passes to $18/day when our members need extra days on their plans - that discount is one of the benefits to having a monthly recurring membership. If a member wants to buy a day pass for one of their guests, it’s still full price ($30). The only other discount we occasionally do is for people buying blocks of day passes ahead of time, but we don’t have a 5 day pass like you do!

···

On Fri, Dec 15, 2017 at 2:22 PM, Eveline Vinet [email protected] wrote:

Hey thanks Alex!

I miss hearing your thoughts and advices through your podcast.

We definitely want to please our customers. We discussed your thoughts and we have not yet come to an agreement. Is your guest pass the same rate as the day pass for your members?

Eveline :slight_smile:

Le mardi 12 décembre 2017 15:26:23 UTC-5, Alex Hillman a écrit :

Best advice I have is that nobody likes feeling “nickel and dimed” but people are willing to pay for guests if you make it simple and clear.

Our model is that if a members’ guest is coming in for a meeting, that is included in their membership. Members can pay for a guest pass at our day rate if they have a coworker or client working with them for the majority of the day (>4 hours, since we don’t bill smaller increments and I don’t recommend it).

Remember, good members want you to stay in business :slight_smile:

Welcome to the wonderful world of coworking!

-Alex


The #1 mistake in community building is doing it by yourself.

Better Coworkers: http://indyhall.org

Weekly Coworking Tips: http://coworkingweekly.com

My Audiobook: https://theindyhallway.com/ten

On Thu, Dec 7, 2017 at 3:03 PM, Eveline Vinet [email protected] wrote:

Hi!

We are 3 companies (entrepreneurs in solo) currently opening a new 600sq-feet open concept coworking space in Salaberry-de-Valleyfield (30k souls), in the province of Quebec (Canada). As we try to make processes as smooth and delicious as possible, we decided to go for a daily fee, a five-day pass and a monthly membership.

We definitely need advices as of how to deal with clients inviting their clients in, the business partners inviting their clients (and these clients staying in a little longer). Our business is to accommodate our members but we still need to make a living at the end of the day as you all know.

Many thanks for your advice. Really your thoughts (bad experiences and best practices) on all aspects regarding hosting guests are welcome!!!

Coworkingly yours,

Eveline Vinet

Espaces de travail collaboratif La BusinessCaisse

http://labusinesscaisse.ca (coming soon, I will keep you posted!!)

75, Alexandre, Salaberry-de-Valleyfield, J6S 3J7

You received this message because you are subscribed to the Google Groups “Coworking” group.

To unsubscribe from this group and stop receiving emails from it, send an email to [email protected].

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To unsubscribe from this group and stop receiving emails from it, send an email to [email protected].

For more options, visit https://groups.google.com/d/optout.


The #1 mistake in community building is doing it by yourself.

Better Coworkers: http://indyhall.org

Weekly Coworking Tips: http://coworkingweekly.com

My Audiobook: https://theindyhallway.com/ten

Hi Jeannine!
I totally agree with the user experience. Also, we would also like to offer half-day passes. How do you manage when time is up?

Eveline

We are only afraid that two people will share a monthly pass, one being a guest.

···

Le vendredi 15 décembre 2017 04:50:50 UTC-5, Jeannine van der Linden a écrit :

There are several ways to go about this and which one you choose depends very much on how you think about what you are doing.

Everybody needs to be able to meet with their clients in the space I should think, otherwise having a membership doesn’t seem that useful. Meeting with clients being part of the work. But having use of your space be (essentially) a perk that coworkers offer to their clients for free is a very different thing. It is a good thing in many cases, it is of course a good way to get to know new members and also it helps your coworkers to be able to show off a bit.

Your space is in a location we used to call “rural” coworking, that is, in a place less than 50,000 population, This number keeps coming up as a break point in terms of approach and in many ways it is still valid as such (though I think we will see some change int his as time goes on). In rural coworking, flexibility is all. Many basic notions about how coworking works have to be discarded to make a go of rural coworking I think.

It all comes down to what a membership is, doesn’t it? We have a “classes and workshops” membership, and I am not charging extra for the attendees because that’s what a class/workshop is. A part time or full time membership includes meetings because that’s what it is for, among other things. A return and pickup membership for online retail includes somebody at the counter or the loading bay to deal with boxes because that’s what it is for. You may have a disconnect between what your members think it is for and what you think it is for. This means you have to talk about it.

The options are many: you can have a membership which includes the right to invite your guests to use the space, and price it accordingly. Both a full time and a part time membership here includes this, the time guests use is simply counted as time the member uses. You can also have guest passes which members can ask for or that you include X number of as part of their onboarding.

You can also approach it on a pure “per seat” basis, in which case guests are treated just like coworkers. This works for Seats2Meet, but it is part of a whole model which is certainly worth looking at. As a piecemeal approach I do not think it would work.

For us coworkers are renting the whole spae on the basis of sharing it and everybody pays based on what they use, keeping i mind that whatever they are using is then not free to be used by everybody else as a result of that. So booking a desk is the act of letting everybody else know that you will be on that desk at that time, and that means as many people as you can sit at a desk, more than that and you are booking a room or part of a space. We work in in half day increments for this, and within that half day pretty much anything they want to do at that desk or in that room is okay with me so long as it does not bother the other coworkers. If they want to bring in the local footie team and a marching band for a half day, that’s fine as long as there are no problems with noise complaints and they bring their own beer. (You laugh. But somebody once did bring in a travelling circus).

Key to all this though is certainly getting clear to your coworkers what they are doing and what you are doing adn what the other coworkers aare doing as members of the space.

Good morning!

Half day passes run from 8 - 12, from 1300 - 1700, from 1800 - 2000, and from 2100 - opening time the next day where a night owl pass is offered (not all our spaces offer an evening or night owl pass).

You will see that there is an horu between them: this hour is for tidying up between “shifts”.

Generally if somebody comes through tidying up, people work out that it is time to go or to get another pass.

It is not dissimilar to how restauraunts turn over tables when you get right down to it: it’s a signal that it’s time to go without actually having to say “it’s time to go”.

I don;t think I understand this: We are only afraid that two people will share a monthly pass, one being a guest.

Can you help me out?

···

On Friday, December 15, 2017 at 9:06:12 PM UTC+1, Eveline Vinet wrote:

Hi Jeannine!
I totally agree with the user experience. Also, we would also like to offer half-day passes. How do you manage when time is up?

Eveline

We are only afraid that two people will share a monthly pass, one being a guest.