Hello everyone,
I’ve read a few posts on capacity in these forums and still have this question. Hope you can advise because this has become a sticking point for me. I’m stuck, haha.
I’m seeking advice on how to determine the ideal capacity for my co-working space, which caters specifically to therapists. Our space includes 10 private offices, 10 telehealth offices, and an open area. Unlike many co-working spaces, none of our offices are dedicated; instead, they are available on an hourly basis.
Our member base is capped at 30 therapists, who typically work 20-25 hours per week in therapy sessions, spread over 3-4 days. Our operational hours are from 8 am to 8 pm, Monday through Sunday.
Our Membership Levels:
We offer three membership levels with different access hours:
-
Basic Membership: (Telehealth Heavy, 8 hours per week)
- 6 hours per week in telehealth rooms
- 2 hours per week in private rooms
-
Mid-Level Membership: 16 office Hours per week
- 8 hours per week in private rooms
- 8 hours per week in telehealth rooms
-
Upper-Level Membership: (Full-time equivalent in therapy world) 24 office Hours per week
- 16 hours per week in private rooms
- 8 hours per week in telehealth rooms
Current Capacity Assessment:
Here’s how I’ve been assessing capacity so far:
-
Total Available Hours Calculation:
- Private Offices: 10 private offices available 12 hours per day for 7 days a week, totaling 10 rooms X 12 hours a day in each X 7 days/week = 840 hours per week.
- Telehealth Offices: 10 telehealth offices available 12 hours per day for 7 days a week, totaling 10 x 12 x 7 = 840 ) hours per week.
- Total Weekly Available Hours: Combining both, we have 1680 hours per week.
-
Demand Calculation Based on more people in the upper tier of membership, meaning more hours spent on-site
- Top Tier Members: 25 members at 16 hours per week in private rooms and 8 hours per week in telehealth rooms, totaling ( 25 \times 16 = 400 ) hours per week in private rooms and ( 25 \times 8 = 200 ) hours per week in telehealth rooms.
- Mid Tier Members: 5 members at 8 hours per week in private rooms and 8 hours per week in telehealth rooms, totaling ( 5 \times 8 = 40 ) hours per week in private rooms and ( 5 \times 8 = 40 ) hours per week in telehealth rooms.
- Total Demand: 440 hours per week for private rooms, 240 hours per week for telehealth rooms, totaling ( 680 ) hours per week.
Analysis:
- With 1680 available hours per week and a maximum demand of 680 hours per week, our current setup should comfortably accommodate our 30 members, even during peak times.
My Questions to You:
-
Is This Calculation Sufficient?
- Am I missing any key factors or using an incorrect approach to estimate capacity?
-
Peak Times and Utilization:
- How should I account for peak usage times and ensure fair distribution of available hours?
-
Booking Systems:
- What booking systems or strategies would you recommend to manage the hourly reservations effectively?
-
Member Feedback:
- How often should I collect feedback from members, and what specific questions should I ask to better understand their needs and adjust our offerings?
I appreciate any insights or experiences you can share to help optimize our space’s capacity and ensure it meets our members’ needs efficiently.
Thanks in advance!
Justin J.
