I work at Workstation, a co-working space in Lagos, Nigeria.
Our prices are quite reasonable ($167 a month) but we require a quarterly payment for dedicated desk memberships. This is because some members after their membership’s expiration sometimes do not show up until after 3 weeks and tell us they are no longer renewing the fixed desk plan. This makes us lose that month’s rent and a potential customer who might have wanted the desk, due to us trying to reserve the desk for our member.
We intend to charge them a deposit in addition to the quarterly payment but we think this might drive them away.
I need suggestions on other alternatives to making sure we do not lose on the long run but we also don’t appear as jerks.