We just opened a coworking space here in Wichita, KS where we remodeled and turned 10,000 square feet of previously empty office space into a coworking space with about 30 offices. We have 2-3 people in the community that are willing to do an exchange a couple of hours a day in exchange for office space. These folks have no experience leasing office space though. The one gal we worked a deal with we sent a friend to be a secret shopper of sorts, and she talked more about her own business and an mlm opportunity while showing the space than about us. So I realize i need to come up with some training/process for when I have someone else other than me showing the space.
I was wondering if anyone has put together any kind of a training document/checklist/procedure/list of questions for their staff in terms of leasing. I’ll be happy to gather up all the information and put something out to the group.
I’m also wondering if anyone has a similar arrangement worked out and if you offered your “volunteers” any leasing incentives.
Thanks,
Michael
Elevate Coworking
This is what i came up with so far, for people visiting for the first time.
Introduce yourself and Welcome them to ___________Coworking space
Have them fill out card with Name, Business, Email, Phone number.
Offer them water, coffee or tea
Share the story about our community, what makes us unique, and what we are intending to build here.
Ask them how soon they want to move in and what size office they are looking for
Show staged offices and different options
Review plans that best meet their needs
If they do not sign up right away, thank them and offer them a free day pass to try us out. Ask them when is good for us to follow up
When we were running the Impact Hub Bellevue, we ran most of the front desk with volunteer members. It was a 6 month position. People worked 4 hours a week or 8 hours a week at the front desk each week for 6 months. That gave them a 1/2 or full membership.
The process to become a “host” was one that involved an application, an interview and a training.
The offer of what was available was clearly spelled out, actually printed out on the hand out. If people were going to take a membership (floating desks), then they were given a information about the weekly tour and pointed to the webpage to sign up. They were also given a free-day coupon so they could come experience it. If they were signing up for an office, they were directed to the manager responsible for leases for a tour and a review of the needs.
Each 6 months, the cohort was rebuilt. There was overlap from time to time, but an effort to bring in new people each cycle was part of the process. People who under performed were not invited back into to be a host.
From time to time, a host needed to be replaced because of irregular behavior. But for the most part, this system seem to run reasonably smoothly.
On Sunday, September 30, 2018 at 11:52:44 PM UTC+2, Michael Ma wrote:
Hello everyone,
We just opened a coworking space here in Wichita, KS where we remodeled and turned 10,000 square feet of previously empty office space into a coworking space with about 30 offices. We have 2-3 people in the community that are willing to do an exchange a couple of hours a day in exchange for office space. These folks have no experience leasing office space though. The one gal we worked a deal with we sent a friend to be a secret shopper of sorts, and she talked more about her own business and an mlm opportunity while showing the space than about us. So I realize i need to come up with some training/process for when I have someone else other than me showing the space.
I was wondering if anyone has put together any kind of a training document/checklist/procedure/list of questions for their staff in terms of leasing. I’ll be happy to gather up all the information and put something out to the group.
I’m also wondering if anyone has a similar arrangement worked out and if you offered your “volunteers” any leasing incentives.
Thanks,
Michael
Elevate Coworking
This is what i came up with so far, for people visiting for the first time.
Introduce yourself and Welcome them to ___________Coworking space
Have them fill out card with Name, Business, Email, Phone number.
Offer them water, coffee or tea
Share the story about our community, what makes us unique, and what we are intending to build here.
Ask them how soon they want to move in and what size office they are looking for
Show staged offices and different options
Review plans that best meet their needs
If they do not sign up right away, thank them and offer them a free day pass to try us out. Ask them when is good for us to follow up
On Sunday, September 30, 2018 at 3:52:44 PM UTC-6, Michael Ma wrote:
Hello everyone,
We just opened a coworking space here in Wichita, KS where we remodeled and turned 10,000 square feet of previously empty office space into a coworking space with about 30 offices. We have 2-3 people in the community that are willing to do an exchange a couple of hours a day in exchange for office space. These folks have no experience leasing office space though. The one gal we worked a deal with we sent a friend to be a secret shopper of sorts, and she talked more about her own business and an mlm opportunity while showing the space than about us. So I realize i need to come up with some training/process for when I have someone else other than me showing the space.
I was wondering if anyone has put together any kind of a training document/checklist/procedure/list of questions for their staff in terms of leasing. I’ll be happy to gather up all the information and put something out to the group.
I’m also wondering if anyone has a similar arrangement worked out and if you offered your “volunteers” any leasing incentives.
Thanks,
Michael
Elevate Coworking
This is what i came up with so far, for people visiting for the first time.
Introduce yourself and Welcome them to ___________Coworking space
Have them fill out card with Name, Business, Email, Phone number.
Offer them water, coffee or tea
Share the story about our community, what makes us unique, and what we are intending to build here.
Ask them how soon they want to move in and what size office they are looking for
Show staged offices and different options
Review plans that best meet their needs
If they do not sign up right away, thank them and offer them a free day pass to try us out. Ask them when is good for us to follow up
On Sunday, September 30, 2018 at 3:52:44 PM UTC-6, Michael Ma wrote:
Hello everyone,
We just opened a coworking space here in Wichita, KS where we remodeled and turned 10,000 square feet of previously empty office space into a coworking space with about 30 offices. We have 2-3 people in the community that are willing to do an exchange a couple of hours a day in exchange for office space. These folks have no experience leasing office space though. The one gal we worked a deal with we sent a friend to be a secret shopper of sorts, and she talked more about her own business and an mlm opportunity while showing the space than about us. So I realize i need to come up with some training/process for when I have someone else other than me showing the space.
I was wondering if anyone has put together any kind of a training document/checklist/procedure/list of questions for their staff in terms of leasing. I’ll be happy to gather up all the information and put something out to the group.
I’m also wondering if anyone has a similar arrangement worked out and if you offered your “volunteers” any leasing incentives.
Thanks,
Michael
Elevate Coworking
This is what i came up with so far, for people visiting for the first time.
Introduce yourself and Welcome them to ___________Coworking space
Have them fill out card with Name, Business, Email, Phone number.
Offer them water, coffee or tea
Share the story about our community, what makes us unique, and what we are intending to build here.
Ask them how soon they want to move in and what size office they are looking for
Show staged offices and different options
Review plans that best meet their needs
If they do not sign up right away, thank them and offer them a free day pass to try us out. Ask them when is good for us to follow up
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