Hi everyone,
I’m wondering if there are general best practices for when to require payments for space reservations (especially if they are booking a space for the entire day).
Also, similarly, what are your cancellation policies? Do you keep a certain percentage at different time periods leading to the scheduled booking?
Thanks in advance for any advice you can provide!
Lauren McDaniel
Hi Lauren, this is something we actually discussed with a lot of coworking space owners/managers when we were building out the booking functionality of www.meshworkapp.com. How we handle it is we charge the member/non-member at the time of booking, however give a 100% refund if they cancel the booking with 48 hours notice and a 50% refund when they cancel it with 24 hours notice. I’ve also spoken with some spaces that always require a 48 hour notice as well as others that only require a 24 hour notice. We were shooting for something that seemed reasonable without getting overcomplicated, however I’m sure there are lots of different ways to do it. Hope that helps.
On Tuesday, December 13, 2016 at 9:48:46 AM UTC-7, Lauren McDaniel wrote:
Hi everyone,
I’m wondering if there are general best practices for when to require payments for space reservations (especially if they are booking a space for the entire day).
Also, similarly, what are your cancellation policies? Do you keep a certain percentage at different time periods leading to the scheduled booking?
Thanks in advance for any advice you can provide!
Lauren McDaniel
Hi. We simply tell everyone that “payment confirms a booking”, and that goes for any monthly or walk-in plans.
We allow cancellations 2 weeks in advance, 50% refund if 1 week, and none before that. That said, we’re exploring shorter notifications, and do have exceptions to the rule when, for example, someone books just 6 days ahead.
On Thu, Dec 8, 2016 at 1:52 PM, Lauren McDaniel [email protected] wrote:
Hi everyone,
I’m wondering if there are general best practices for when to require payments for space reservations (especially if they are booking a space for the entire day).
Also, similarly, what are your cancellation policies? Do you keep a certain percentage at different time periods leading to the scheduled booking?
Thanks in advance for any advice you can provide!
Lauren McDaniel
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JEROME CHANG
WEST: Santa Monica
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CENTRAL: Mid-Wilshire
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Thank you, everyone! It’s helpful to know what others do. Thanks for the feedback.
Lauren
On Tuesday, December 13, 2016 at 9:48:46 AM UTC-7, Lauren McDaniel wrote:
Hi everyone,
I’m wondering if there are general best practices for when to require payments for space reservations (especially if they are booking a space for the entire day).
Also, similarly, what are your cancellation policies? Do you keep a certain percentage at different time periods leading to the scheduled booking?
Thanks in advance for any advice you can provide!
Lauren McDaniel