I used to be the Community/Operations Manager…here are my thoughts…
If you are trying to create a community, yes absolutely. I found that people want to connect with others but often times need a push to actually do it. Having a community manager that knows everyone in the space, even just a little, makes it easier for them to help facilitate those connections. Also, in my position, I did all of the onboarding, billing, event planning, management of members, etc so yes it was vital to have someone in my position to make sure the space continued to run and collect payments from members.
1.Give tours and sign up members
2.Connecting the members
Helping the members with all issues that arise
5.Onboarding/billing/keeping the space running
3). Greet the members as the arrive and saying goodbye as they leave
Help members with issues (printing, temperature control etc)
Plan and promote events
Answer phones and emails
Set up tours
Keep the coffee and tea hot and ready
Keep the space tidy
Respond to members requests
Continue to find new ways to connect the community
Hope that helps!
On Friday, September 16, 2016 at 8:36:12 AM UTC-6, Thomas Lodato wrote:
I am trying to better understand the role and responsibilities of a community manager/tummler for some research/writing I am doing about coworking. I am a postdoc at Georgia Tech and find the very limited academic research on coworking to be disconnected from the way you all think about it. I posted these questions elsewhere, but didn’t get much of a response, so hopefully you all can help. So my questions are:
- Is the role of community manager/tummler necessary in a coworking space, and why?
- What are the top five responsibilities of a community manager/tummler?
- What tasks do community managers/tummlers perform?
I am not looking for a definitive answer, but individual perspectives and opinions from your experiences in coworking communities. Thanks for any help in advance.