Becoming a Community Manager

Community
1

Hello everyone!

I recently got a job offer to become a community manager in a coworking space in Panama City. Even though this excites me very much, I’m also very nervous about it. This coworking space is for around 250 people and I’m going to be the only community manager there. I’m a fresh bachelor graduate, so I don’t really have much experience, I only know that customer service is something I enjoy.

I wanted to ask you for some advice to become the best community manager and some of your daily tasks (if you can describe how your day goes by in detail, from new members to old members and offering solutions and more, I’d be very thankful!), for me to understand what is going to expect me in a few months! I really want to be prepared for this job.

Thank you everyone who participates in advanced.

Love,

Elena

2

Hi Elena,

As far as the day to day tasks, you’ll spend much of your time simply talking to members, giving tours, onboarding new members and assisting with their day to day needs like how to book a conference room. You’ll also do a fair share of tidying up throughout the day. You’ll find your own rhythm in time with that stuff.

To prepare yourself, these are my essential books to read to prepare:

Braving the Wilderness by Brene Brown

The Art of Gathering by Priya Parker

One of my early books that explains coworking to your prospective members https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office

and this free Starter Kit for managers

https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators and a free event guide bundle https://www.diycoworking.com/shop/event-guide-bundle.

Angel

···

On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:

Hello everyone!

I recently got a job offer to become a community manager in a coworking space in Panama City. Even though this excites me very much, I’m also very nervous about it. This coworking space is for around 250 people and I’m going to be the only community manager there. I’m a fresh bachelor graduate, so I don’t really have much experience, I only know that customer service is something I enjoy.

I wanted to ask you for some advice to become the best community manager and some of your daily tasks (if you can describe how your day goes by in detail, from new members to old members and offering solutions and more, I’d be very thankful!), for me to understand what is going to expect me in a few months! I really want to be prepared for this job.

Thank you everyone who participates in advanced.

Love,

Elena

3

Thank you very much Angel!

Have a great weekend!

···

El 7 jun 2018, a las 17:44, Angel Kwiatkowski [email protected] escribió:

Hi Elena,

As far as the day to day tasks, you’ll spend much of your time simply talking to members, giving tours, onboarding new members and assisting with their day to day needs like how to book a conference room. You’ll also do a fair share of tidying up throughout the day. You’ll find your own rhythm in time with that stuff.

To prepare yourself, these are my essential books to read to prepare:

Braving the Wilderness by Brene Brown

The Art of Gathering by Priya Parker

One of my early books that explains coworking to your prospective members https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office

and this free Starter Kit for managers

https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators and a free event guide bundle https://www.diycoworking.com/shop/event-guide-bundle.

Angel

On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:

Hello everyone!

I recently got a job offer to become a community manager in a coworking space in Panama City. Even though this excites me very much, I’m also very nervous about it. This coworking space is for around 250 people and I’m going to be the only community manager there. I’m a fresh bachelor graduate, so I don’t really have much experience, I only know that customer service is something I enjoy.

I wanted to ask you for some advice to become the best community manager and some of your daily tasks (if you can describe how your day goes by in detail, from new members to old members and offering solutions and more, I’d be very thankful!), for me to understand what is going to expect me in a few months! I really want to be prepared for this job.

Thank you everyone who participates in advanced.

Love,

Elena

–

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4

Hi Elena, My favorite book for leading a community and a culture has
the subtitle: "Leveraging Natural Groups to Build a Thriving
Organization" https://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321
Alex

···

--
Alex Linsker • Business Owner
Collective Agency • Coworking Spaces with Cozy Community
(503) 915-4769 office • (503) 369-9174 mobile
3050 SE Division, Suite 245 • Portland Oregon 97202
511 SW 10th Ave, Suite 1108 • Portland Oregon 97205

On Fri, Jun 8, 2018 at 2:19 AM, Elena Pinzón Becht <[email protected]> wrote:

Thank you very much Angel!

Have a great weekend!

El 7 jun 2018, a las 17:44, Angel Kwiatkowski <[email protected]> > escribió:

Hi Elena,

As far as the day to day tasks, you'll spend much of your time simply
talking to members, giving tours, onboarding new members and assisting with
their day to day needs like how to book a conference room. You'll also do a
fair share of tidying up throughout the day. You'll find your own rhythm in
time with that stuff.

To prepare yourself, these are my essential books to read to prepare:

Braving the Wilderness by Brene Brown
The Art of Gathering by Priya Parker
One of my early books that explains coworking to your prospective members
https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office
and this free Starter Kit for managers
https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators
and a free event guide bundle
https://www.diycoworking.com/shop/event-guide-bundle\.

Angel

On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:

Hello everyone!

I recently got a job offer to become a community manager in a coworking
space in Panama City. Even though this excites me very much, I'm also very
nervous about it. This coworking space is for around 250 people and I'm
going to be the only community manager there. I'm a fresh bachelor graduate,
so I don't really have much experience, I only know that customer service is
something I enjoy.

I wanted to ask you for some advice to become the best community manager
and some of your daily tasks (if you can describe how your day goes by in
detail, from new members to old members and offering solutions and more, I'd
be very thankful!), for me to understand what is going to expect me in a few
months! I really want to be prepared for this job.

Thank you everyone who participates in advanced.

Love,

Elena

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5

Hi Elena,
cong,

first listen the clients and what clients want and reply of it. So simple

···

On Sat, Jun 9, 2018 at 3:35 AM, Alex Linsker [email protected] wrote:

Hi Elena, My favorite book for leading a community and a culture has

the subtitle: "Leveraging Natural Groups to Build a Thriving

Organization" https://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321

Alex

–

Alex Linsker • Business Owner

Collective Agency • Coworking Spaces with Cozy Community

(503) 915-4769 office • (503) 369-9174 mobile

3050 SE Division, Suite 245 • Portland Oregon 97202

511 SW 10th Ave, Suite 1108 • Portland Oregon 97205

On Fri, Jun 8, 2018 at 2:19 AM, Elena Pinzón Becht

[email protected] wrote:

Thank you very much Angel!

Have a great weekend!

El 7 jun 2018, a las 17:44, Angel Kwiatkowski [email protected]

escribió:

Hi Elena,

As far as the day to day tasks, you’ll spend much of your time simply

talking to members, giving tours, onboarding new members and assisting with

their day to day needs like how to book a conference room. You’ll also do a

fair share of tidying up throughout the day. You’ll find your own rhythm in

time with that stuff.

To prepare yourself, these are my essential books to read to prepare:

Braving the Wilderness by Brene Brown

The Art of Gathering by Priya Parker

One of my early books that explains coworking to your prospective members

https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office

and this free Starter Kit for managers

https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators

and a free event guide bundle

https://www.diycoworking.com/shop/event-guide-bundle.

Angel

On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:

Hello everyone!

I recently got a job offer to become a community manager in a coworking

space in Panama City. Even though this excites me very much, I’m also very

nervous about it. This coworking space is for around 250 people and I’m

going to be the only community manager there. I’m a fresh bachelor graduate,

so I don’t really have much experience, I only know that customer service is

something I enjoy.

I wanted to ask you for some advice to become the best community manager

and some of your daily tasks (if you can describe how your day goes by in

detail, from new members to old members and offering solutions and more, I’d

be very thankful!), for me to understand what is going to expect me in a few

months! I really want to be prepared for this job.

Thank you everyone who participates in advanced.

Love,

Elena

–

You received this message because you are subscribed to the Google Groups

“Coworking” group.

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email to [email protected].

For more options, visit https://groups.google.com/d/optout.

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Karna S Thapa

6

Welcome to the list, Elena!

I especially noticed these two parts of your original post:

This coworking space is for around 250 people and I’m going to be the only community manager there

I only know that customer service is something I enjoy.

My biggest recommendation is to practice helping people help themselves. Customer service is indelibly a part of the role, but it’s different than in a typical retail or hospitality setting where your objective is to do everything for the customer. In a coworking community, your role shifts to doing things with the members and even more importantly doing it in a way that helps them become self reliant and part of the community’s caretaking ecosystem.

This is a mentally and emotionally intensive job. You have to be “on” and actually listening to people…not listening to react and respond, but listening so that they feel heard and understood.

It’s hard work to listen intently without reacting. It’s probably the hardest part of the job. Especially since you’re solo and have a propensity towards customer service, you’ll have to practice at this!

Some recommended resources to help you get started:

You’re in an amazing role that isn’t easy, but has the potential to help you grow more than any other job in the planet. Use it wisely! :slight_smile:

-Alex

···

Karna S Thapa

On Sat, Jun 9, 2018 at 3:35 AM, Alex Linsker [email protected] wrote:

Hi Elena, My favorite book for leading a community and a culture has

the subtitle: "Leveraging Natural Groups to Build a Thriving

Organization" https://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321

Alex

–

Alex Linsker • Business Owner

Collective Agency • Coworking Spaces with Cozy Community

(503) 915-4769 office • (503) 369-9174 mobile

3050 SE Division, Suite 245 • Portland Oregon 97202

511 SW 10th Ave, Suite 1108 • Portland Oregon 97205

On Fri, Jun 8, 2018 at 2:19 AM, Elena Pinzón Becht

[email protected] wrote:

Thank you very much Angel!

Have a great weekend!

El 7 jun 2018, a las 17:44, Angel Kwiatkowski [email protected]

escribió:

Hi Elena,

As far as the day to day tasks, you’ll spend much of your time simply

talking to members, giving tours, onboarding new members and assisting with

their day to day needs like how to book a conference room. You’ll also do a

fair share of tidying up throughout the day. You’ll find your own rhythm in

time with that stuff.

To prepare yourself, these are my essential books to read to prepare:

Braving the Wilderness by Brene Brown

The Art of Gathering by Priya Parker

One of my early books that explains coworking to your prospective members

https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office

and this free Starter Kit for managers

https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators

and a free event guide bundle

https://www.diycoworking.com/shop/event-guide-bundle.

Angel

On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:

Hello everyone!

I recently got a job offer to become a community manager in a coworking

space in Panama City. Even though this excites me very much, I’m also very

nervous about it. This coworking space is for around 250 people and I’m

going to be the only community manager there. I’m a fresh bachelor graduate,

so I don’t really have much experience, I only know that customer service is

something I enjoy.

I wanted to ask you for some advice to become the best community manager

and some of your daily tasks (if you can describe how your day goes by in

detail, from new members to old members and offering solutions and more, I’d

be very thankful!), for me to understand what is going to expect me in a few

months! I really want to be prepared for this job.

Thank you everyone who participates in advanced.

Love,

Elena

–

You received this message because you are subscribed to the Google Groups

“Coworking” group.

To unsubscribe from this group and stop receiving emails from it, send an

email to [email protected].

For more options, visit https://groups.google.com/d/optout.

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7

Hi Elena,

As a community manager, it’s a great job. the degree is not required but the most important is your kindness, being friendly, open to each other in a way to help members. Know how to listen and engage in conversation without a priori in a neutral but honest way.
On a daily basis, you are there mainly to meet newcomers and start professional relationships that will complement each other.
To ensure all services (coffee, welcome, presentations, cleanliness, inventory of places, reservations of meeting rooms …)
For my part I organize once a week on Fridays a meal Pizza, beer … with those who want to contribute for this event that allows to know better or share ideas.

···

On Tuesday, June 5, 2018 at 3:06:48 AM UTC-10, Elena Pinzón Becht wrote:

Hello everyone!

I recently got a job offer to become a community manager in a coworking space in Panama City. Even though this excites me very much, I’m also very nervous about it. This coworking space is for around 250 people and I’m going to be the only community manager there. I’m a fresh bachelor graduate, so I don’t really have much experience, I only know that customer service is something I enjoy.

I wanted to ask you for some advice to become the best community manager and some of your daily tasks (if you can describe how your day goes by in detail, from new members to old members and offering solutions and more, I’d be very thankful!), for me to understand what is going to expect me in a few months! I really want to be prepared for this job.

Thank you everyone who participates in advanced.

Love,

Elena

8

We are going through this process right now of adding a community manage as I go off to open a new location.
Does anyone have a job/task description for Community/Location managers?

···

On Fri, Jun 22, 2018 at 4:18 PM, Steve Suard [email protected] wrote:

Hi Elena,

As a community manager, it’s a great job. the degree is not required but the most important is your kindness, being friendly, open to each other in a way to help members. Know how to listen and engage in conversation without a priori in a neutral but honest way.
On a daily basis, you are there mainly to meet newcomers and start professional relationships that will complement each other.
To ensure all services (coffee, welcome, presentations, cleanliness, inventory of places, reservations of meeting rooms …)
For my part I organize once a week on Fridays a meal Pizza, beer … with those who want to contribute for this event that allows to know better or share ideas.

On Tuesday, June 5, 2018 at 3:06:48 AM UTC-10, Elena Pinzón Becht wrote:

Hello everyone!

I recently got a job offer to become a community manager in a coworking space in Panama City. Even though this excites me very much, I’m also very nervous about it. This coworking space is for around 250 people and I’m going to be the only community manager there. I’m a fresh bachelor graduate, so I don’t really have much experience, I only know that customer service is something I enjoy.

I wanted to ask you for some advice to become the best community manager and some of your daily tasks (if you can describe how your day goes by in detail, from new members to old members and offering solutions and more, I’d be very thankful!), for me to understand what is going to expect me in a few months! I really want to be prepared for this job.

Thank you everyone who participates in advanced.

Love,

Elena

–

You received this message because you are subscribed to the Google Groups “Coworking” group.

To unsubscribe from this group and stop receiving emails from it, send an email to [email protected].

For more options, visit https://groups.google.com/d/optout.

J****oshua Webb

Chief Growth Antagonist[email protected] **844-455-GROW ****(**4769) Growthli.com

9

This past month I was asked to do a new talk about our recently revamped hiring process, which included lots of details about who we looked for, what they’re expected to do, and how we structure the position.

The talk is recorded, and all of the written resources are downloadable too!

https://dangerouslyawesome.com/2018/06/how-to-hire-the-best-people-to-run-your-coworking-space/

-Alex

···

The #1 mistake in community building is doing it by yourself.

Better Coworkers: http://indyhall.org

Weekly Coworking Tips: http://coworkingweekly.com

My Audiobook: https://theindyhallway.com/ten

J****oshua Webb

Chief Growth Antagonist[email protected] **844-455-GROW ****(**4769) Growthli.com

On Fri, Jun 22, 2018 at 4:18 PM, Steve Suard [email protected] wrote:

Hi Elena,

As a community manager, it’s a great job. the degree is not required but the most important is your kindness, being friendly, open to each other in a way to help members. Know how to listen and engage in conversation without a priori in a neutral but honest way.
On a daily basis, you are there mainly to meet newcomers and start professional relationships that will complement each other.
To ensure all services (coffee, welcome, presentations, cleanliness, inventory of places, reservations of meeting rooms …)
For my part I organize once a week on Fridays a meal Pizza, beer … with those who want to contribute for this event that allows to know better or share ideas.

On Tuesday, June 5, 2018 at 3:06:48 AM UTC-10, Elena Pinzón Becht wrote:

Hello everyone!

I recently got a job offer to become a community manager in a coworking space in Panama City. Even though this excites me very much, I’m also very nervous about it. This coworking space is for around 250 people and I’m going to be the only community manager there. I’m a fresh bachelor graduate, so I don’t really have much experience, I only know that customer service is something I enjoy.

I wanted to ask you for some advice to become the best community manager and some of your daily tasks (if you can describe how your day goes by in detail, from new members to old members and offering solutions and more, I’d be very thankful!), for me to understand what is going to expect me in a few months! I really want to be prepared for this job.

Thank you everyone who participates in advanced.

Love,

Elena

–

You received this message because you are subscribed to the Google Groups “Coworking” group.

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10

Alex You Are The Man! Thank you!

···

On Fri, Jun 22, 2018 at 4:25 PM, Alex Hillman [email protected] wrote:

This past month I was asked to do a new talk about our recently revamped hiring process, which included lots of details about who we looked for, what they’re expected to do, and how we structure the position.

The talk is recorded, and all of the written resources are downloadable too!

https://dangerouslyawesome.com/2018/06/how-to-hire-the-best-people-to-run-your-coworking-space/

-Alex

The #1 mistake in community building is doing it by yourself.

Better Coworkers: http://indyhall.org

Weekly Coworking Tips: http://coworkingweekly.com

My Audiobook: https://theindyhallway.com/ten

On Fri, Jun 22, 2018 at 5:23 PM Joshua Webb [email protected] wrote:

We are going through this process right now of adding a community manage as I go off to open a new location.
Does anyone have a job/task description for Community/Location managers?

–

You received this message because you are subscribed to the Google Groups “Coworking” group.

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For more options, visit https://groups.google.com/d/optout.

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J****oshua Webb

Chief Growth Antagonist[email protected] **844-455-GROW ****(**4769) Growthli.com

J****oshua Webb

Chief Growth Antagonist[email protected] **844-455-GROW ****(**4769) Growthli.com

On Fri, Jun 22, 2018 at 4:18 PM, Steve Suard [email protected] wrote:

Hi Elena,

As a community manager, it’s a great job. the degree is not required but the most important is your kindness, being friendly, open to each other in a way to help members. Know how to listen and engage in conversation without a priori in a neutral but honest way.
On a daily basis, you are there mainly to meet newcomers and start professional relationships that will complement each other.
To ensure all services (coffee, welcome, presentations, cleanliness, inventory of places, reservations of meeting rooms …)
For my part I organize once a week on Fridays a meal Pizza, beer … with those who want to contribute for this event that allows to know better or share ideas.

On Tuesday, June 5, 2018 at 3:06:48 AM UTC-10, Elena Pinzón Becht wrote:

Hello everyone!

I recently got a job offer to become a community manager in a coworking space in Panama City. Even though this excites me very much, I’m also very nervous about it. This coworking space is for around 250 people and I’m going to be the only community manager there. I’m a fresh bachelor graduate, so I don’t really have much experience, I only know that customer service is something I enjoy.

I wanted to ask you for some advice to become the best community manager and some of your daily tasks (if you can describe how your day goes by in detail, from new members to old members and offering solutions and more, I’d be very thankful!), for me to understand what is going to expect me in a few months! I really want to be prepared for this job.

Thank you everyone who participates in advanced.

Love,

Elena

–

You received this message because you are subscribed to the Google Groups “Coworking” group.

To unsubscribe from this group and stop receiving emails from it, send an email to [email protected].

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