We’ve had 5-20 minute outages several times on our area over the last few months (pittsburgh). I’m pretty sure it’s not our internal network as I live 5 blocks away and my home internet has been spotty as well.
I’m wondering what people do for “backup” internet. We only have one ISP piped into our building, so I was thinking of a LTE router. Anyone have experience with this?
Internet downtime sucks and we’re in a similar situation, having only one ISP option.
We tried an LTE backup and it was actually worse than not having internet when it goes down. At least when it’s down you know it’s down vs. when the LTE backup kicks in and it’s frustratingly slow but people try to use it anyway.
People are upset either way, but we learned that they’re actually less upset when they know it’s down and they can just find other work to do vs. wondering “maybe the internet is just slow right now” and getting frustrated with that.
-Alex
···
The #1 mistake in community building is doing it by yourself.
On Thu, Jan 15, 2015 at 11:27 AM, Elliott Williams [email protected] wrote:
We’ve had 5-20 minute outages several times on our area over the last few months (pittsburgh). I’m pretty sure it’s not our internal network as I live 5 blocks away and my home internet has been spotty as well.
I’m wondering what people do for “backup” internet. We only have one ISP piped into our building, so I was thinking of a LTE router. Anyone have experience with this?
Ahhh, thanks for this. Sounds like maybe what I could do in that direction is have some sort of internet connected sign that shows the internet status. At least then no one would think it’s just them.
···
On Thu, Jan 15, 2015 at 11:35 AM, Alex Hillman [email protected] wrote:
Internet downtime sucks and we’re in a similar situation, having only one ISP option.
We tried an LTE backup and it was actually worse than not having internet when it goes down. At least when it’s down you know it’s down vs. when the LTE backup kicks in and it’s frustratingly slow but people try to use it anyway.
People are upset either way, but we learned that they’re actually less upset when they know it’s down and they can just find other work to do vs. wondering “maybe the internet is just slow right now” and getting frustrated with that.
-Alex
The #1 mistake in community building is doing it by yourself.
On Thu, Jan 15, 2015 at 11:27 AM, Elliott Williams [email protected] wrote:
We’ve had 5-20 minute outages several times on our area over the last few months (pittsburgh). I’m pretty sure it’s not our internal network as I live 5 blocks away and my home internet has been spotty as well.
I’m wondering what people do for “backup” internet. We only have one ISP piped into our building, so I was thinking of a LTE router. Anyone have experience with this?
Heh, another thing I’ve learned in 8 years of coworking is that most people don’t read signs, even when they’re right in front of them
-Alex
···
On Thu, Jan 15, 2015 at 11:35 AM, Alex Hillman [email protected] wrote:
Internet downtime sucks and we’re in a similar situation, having only one ISP option.
We tried an LTE backup and it was actually worse than not having internet when it goes down. At least when it’s down you know it’s down vs. when the LTE backup kicks in and it’s frustratingly slow but people try to use it anyway.
People are upset either way, but we learned that they’re actually less upset when they know it’s down and they can just find other work to do vs. wondering “maybe the internet is just slow right now” and getting frustrated with that.
-Alex
The #1 mistake in community building is doing it by yourself.
On Thu, Jan 15, 2015 at 11:27 AM, Elliott Williams [email protected] wrote:
We’ve had 5-20 minute outages several times on our area over the last few months (pittsburgh). I’m pretty sure it’s not our internal network as I live 5 blocks away and my home internet has been spotty as well.
I’m wondering what people do for “backup” internet. We only have one ISP piped into our building, so I was thinking of a LTE router. Anyone have experience with this?
Our main connection is a 100mbps rooftop wifi link and we back it up with a 20mbps cable service (that also hosts our phones). I’m not sure the layout of where you are but rooftop service providers are popping up all over the country as they are pretty easy to implement. Heck you could do it yourself if you get up there and see a building of someone you know that has better connectivity.
···
On Thu, Jan 15, 2015 at 8:41 AM, Alex Hillman [email protected] wrote:
Heh, another thing I’ve learned in 8 years of coworking is that most people don’t read signs, even when they’re right in front of them
-Alex
The #1 mistake in community building is doing it by yourself.
On Thu, Jan 15, 2015 at 11:39 AM, Elliott Williams [email protected] wrote:
Ahhh, thanks for this. Sounds like maybe what I could do in that direction is have some sort of internet connected sign that shows the internet status. At least then no one would think it’s just them.
On Thu, Jan 15, 2015 at 11:35 AM, Alex Hillman [email protected] wrote:
Internet downtime sucks and we’re in a similar situation, having only one ISP option.
We tried an LTE backup and it was actually worse than not having internet when it goes down. At least when it’s down you know it’s down vs. when the LTE backup kicks in and it’s frustratingly slow but people try to use it anyway.
People are upset either way, but we learned that they’re actually less upset when they know it’s down and they can just find other work to do vs. wondering “maybe the internet is just slow right now” and getting frustrated with that.
-Alex
The #1 mistake in community building is doing it by yourself.
On Thu, Jan 15, 2015 at 11:27 AM, Elliott Williams [email protected] wrote:
We’ve had 5-20 minute outages several times on our area over the last few months (pittsburgh). I’m pretty sure it’s not our internal network as I live 5 blocks away and my home internet has been spotty as well.
I’m wondering what people do for “backup” internet. We only have one ISP piped into our building, so I was thinking of a LTE router. Anyone have experience with this?
Our main internet connection is 100/20 from Comcast. It has been surprisingly reliable - I have seen Alex’s anguished tweets to @comcastcares (or whatever it is) and am thankful Comcast here is pretty good.
We back it up with a 20/? connection from AT&T. It’s obviously much slower than the Comcast connection, but it is there and does get used on the rare occasions that Comcast goes out.
···
On Thu, Jan 15, 2015 at 11:44 AM, Jacob Sayles [email protected] wrote:
Our main connection is a 100mbps rooftop wifi link and we back it up with a 20mbps cable service (that also hosts our phones). I’m not sure the layout of where you are but rooftop service providers are popping up all over the country as they are pretty easy to implement. Heck you could do it yourself if you get up there and see a building of someone you know that has better connectivity.
On Thu, Jan 15, 2015 at 11:39 AM, Elliott Williams [email protected] wrote:
Ahhh, thanks for this. Sounds like maybe what I could do in that direction is have some sort of internet connected sign that shows the internet status. At least then no one would think it’s just them.
On Thu, Jan 15, 2015 at 11:35 AM, Alex Hillman [email protected] wrote:
Internet downtime sucks and we’re in a similar situation, having only one ISP option.
We tried an LTE backup and it was actually worse than not having internet when it goes down. At least when it’s down you know it’s down vs. when the LTE backup kicks in and it’s frustratingly slow but people try to use it anyway.
People are upset either way, but we learned that they’re actually less upset when they know it’s down and they can just find other work to do vs. wondering “maybe the internet is just slow right now” and getting frustrated with that.
-Alex
The #1 mistake in community building is doing it by yourself.
On Thu, Jan 15, 2015 at 11:27 AM, Elliott Williams [email protected] wrote:
We’ve had 5-20 minute outages several times on our area over the last few months (pittsburgh). I’m pretty sure it’s not our internal network as I live 5 blocks away and my home internet has been spotty as well.
I’m wondering what people do for “backup” internet. We only have one ISP piped into our building, so I was thinking of a LTE router. Anyone have experience with this?