# Becoming a Community Manager

**URL:** <https://forum.coworking.org/t/becoming-a-community-manager/6330>\
**Category:** Community\
**Created:** [June 5, 2018, 10:01am UTC](https://forum.coworking.org/t/becoming-a-community-manager/6330 "2018-06-05T10:01:56Z")\
**Posts on this page:** 10\
**Page:** 1

<div class="post-metadata">

**Author:** ![Elena\_Pinzon\_Becht](https://forum.coworking.org/letter_avatar_proxy/v4/letter/e/90db22/32.png) [@Elena\_Pinzon\_Becht](https://forum.coworking.org/u/Elena_Pinzon_Becht)\
**Post date:** [June 5, 2018, 10:01am UTC](https://forum.coworking.org/t/becoming-a-community-manager/6330/1 "2018-06-05T10:01:56Z")

</div>

Hello everyone!

I recently got a job offer to become a community manager in a coworking space in Panama City. Even though this excites me very much, I’m also very nervous about it. This coworking space is for around 250 people and I’m going to be the only community manager there. I’m a fresh bachelor graduate, so I don’t really have much experience, I only know that customer service is something I enjoy.

I wanted to ask you for some advice to become the best community manager and some of your daily tasks (if you can describe how your day goes by in detail, from new members to old members and offering solutions and more, I’d be very thankful!), for me to understand what is going to expect me in a few months! I really want to be prepared for this job.

Thank you everyone who participates in advanced.

Love,

Elena

---

<div class="post-metadata">

**Author:** ![Angel\_Kwiatkowski](https://forum.coworking.org/user_avatar/forum.coworking.org/angel_kwiatkowski/32/433_2.png) [@Angel\_Kwiatkowski](https://forum.coworking.org/u/Angel_Kwiatkowski)\
**Post date:** [June 7, 2018, 3:44pm UTC](https://forum.coworking.org/t/becoming-a-community-manager/6330/2 "2018-06-07T15:44:54Z")

</div>

Hi Elena,

As far as the day to day tasks, you’ll spend much of your time simply talking to members, giving tours, onboarding new members and assisting with their day to day needs like how to book a conference room. You’ll also do a fair share of tidying up throughout the day. You’ll find your own rhythm in time with that stuff.

To prepare yourself, these are my essential books to read to prepare:

Braving the Wilderness by Brene Brown

The Art of Gathering by Priya Parker

One of my early books that explains coworking to your prospective members [https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office](https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office)

and this free Starter Kit for managers

[https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators](https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators) and a free event guide bundle [https://www.diycoworking.com/shop/event-guide-bundle](https://www.diycoworking.com/shop/event-guide-bundle).

Angel

> **···**
>
> On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:
> 
> > Hello everyone!
> 
> > I recently got a job offer to become a community manager in a coworking space in Panama City. Even though this excites me very much, I’m also very nervous about it. This coworking space is for around 250 people and I’m going to be the only community manager there. I’m a fresh bachelor graduate, so I don’t really have much experience, I only know that customer service is something I enjoy.
> 
> > 
> 
> > I wanted to ask you for some advice to become the best community manager and some of your daily tasks (if you can describe how your day goes by in detail, from new members to old members and offering solutions and more, I’d be very thankful!), for me to understand what is going to expect me in a few months! I really want to be prepared for this job.
> 
> > 
> 
> > Thank you everyone who participates in advanced.
> 
> > 
> 
> > Love,
> 
> > 
> 
> > Elena

---

<div class="post-metadata">

**Author:** ![Elena\_Pinzon\_Becht](https://forum.coworking.org/letter_avatar_proxy/v4/letter/e/90db22/32.png) [@Elena\_Pinzon\_Becht](https://forum.coworking.org/u/Elena_Pinzon_Becht)\
**Post date:** [June 8, 2018, 9:19am UTC](https://forum.coworking.org/t/becoming-a-community-manager/6330/3 "2018-06-08T09:19:44Z")

</div>

Thank you very much Angel!

Have a great weekend!

> **···**
>
> > El 7 jun 2018, a las 17:44, Angel Kwiatkowski [fccow...@gmail.com](mailto:fccow...@gmail.com) escribió:
> 
> > Hi Elena,
> 
> > As far as the day to day tasks, you’ll spend much of your time simply talking to members, giving tours, onboarding new members and assisting with their day to day needs like how to book a conference room. You’ll also do a fair share of tidying up throughout the day. You’ll find your own rhythm in time with that stuff.
> 
> > 
> 
> > To prepare yourself, these are my essential books to read to prepare:
> 
> > 
> 
> > Braving the Wilderness by Brene Brown
> 
> > The Art of Gathering by Priya Parker
> 
> > One of my early books that explains coworking to your prospective members [https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office](https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office)
> 
> > and this free Starter Kit for managers
> 
> > [https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators](https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators) and a free event guide bundle [https://www.diycoworking.com/shop/event-guide-bundle](https://www.diycoworking.com/shop/event-guide-bundle).
> 
> > 
> 
> > Angel
> > 
> > On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:
> > 
> > > Hello everyone!
> 
> > > I recently got a job offer to become a community manager in a coworking space in Panama City. Even though this excites me very much, I’m also very nervous about it. This coworking space is for around 250 people and I’m going to be the only community manager there. I’m a fresh bachelor graduate, so I don’t really have much experience, I only know that customer service is something I enjoy.
> 
> > >
> 
> > > I wanted to ask you for some advice to become the best community manager and some of your daily tasks (if you can describe how your day goes by in detail, from new members to old members and offering solutions and more, I’d be very thankful!), for me to understand what is going to expect me in a few months! I really want to be prepared for this job.
> 
> > >
> 
> > > Thank you everyone who participates in advanced.
> 
> > >
> 
> > > Love,
> 
> > >
> 
> > > Elena
> 
> > 
> 
> > –
> > 
> > You received this message because you are subscribed to the Google Groups “Coworking” group.
> > 
> > To unsubscribe from this group and stop receiving emails from it, send an email to [coworking+...@googlegroups.com](mailto:coworking+...@googlegroups.com).
> > 
> > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).

---

<div class="post-metadata">

**Author:** ![Alex\_Linsker](https://forum.coworking.org/letter_avatar_proxy/v4/letter/a/59ef9b/32.png) [@Alex\_Linsker](https://forum.coworking.org/u/Alex_Linsker)\
**Post date:** [June 8, 2018, 9:50pm UTC](https://forum.coworking.org/t/becoming-a-community-manager/6330/4 "2018-06-08T21:50:36Z")

</div>

Hi Elena, My favorite book for leading a community and a culture has  
the subtitle: "Leveraging Natural Groups to Build a Thriving  
Organization" [https://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321](https://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321)  
Alex

> **···**
>
> --  
> Alex Linsker • Business Owner  
> Collective Agency • Coworking Spaces with Cozy Community  
> (503) 915-4769 office • (503) 369-9174 mobile  
> 3050 SE Division, Suite 245 • Portland Oregon 97202  
> 511 SW 10th Ave, Suite 1108 • Portland Oregon 97205
> 
> On Fri, Jun 8, 2018 at 2:19 AM, Elena Pinzón Becht \<elena....@gmail.com\> wrote:
> 
> > Thank you very much Angel!
> > 
> > Have a great weekend!
> > 
> > El 7 jun 2018, a las 17:44, Angel Kwiatkowski \<fccow...@gmail.com\> \> escribió:
> > 
> > Hi Elena,
> > 
> > As far as the day to day tasks, you'll spend much of your time simply  
> > talking to members, giving tours, onboarding new members and assisting with  
> > their day to day needs like how to book a conference room. You'll also do a  
> > fair share of tidying up throughout the day. You'll find your own rhythm in  
> > time with that stuff.
> > 
> > To prepare yourself, these are my essential books to read to prepare:
> > 
> > Braving the Wilderness by Brene Brown  
> > The Art of Gathering by Priya Parker  
> > One of my early books that explains coworking to your prospective members  
> > [https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office](https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office)  
> > and this free Starter Kit for managers  
> > [https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators](https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators)  
> > and a free event guide bundle  
> > [https://www.diycoworking.com/shop/event-guide-bundle\](https://www.diycoworking.com/shop/event-guide-bundle%5C).
> > 
> > Angel
> > 
> > On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:
> > 
> > > Hello everyone!
> > > 
> > > I recently got a job offer to become a community manager in a coworking  
> > > space in Panama City. Even though this excites me very much, I'm also very  
> > > nervous about it. This coworking space is for around 250 people and I'm  
> > > going to be the only community manager there. I'm a fresh bachelor graduate,  
> > > so I don't really have much experience, I only know that customer service is  
> > > something I enjoy.
> > > 
> > > I wanted to ask you for some advice to become the best community manager  
> > > and some of your daily tasks (if you can describe how your day goes by in  
> > > detail, from new members to old members and offering solutions and more, I'd  
> > > be very thankful!), for me to understand what is going to expect me in a few  
> > > months! I really want to be prepared for this job.
> > > 
> > > Thank you everyone who participates in advanced.
> > > 
> > > Love,
> > > 
> > > Elena
> > 
> > --  
> > You received this message because you are subscribed to the Google Groups  
> > "Coworking" group.  
> > To unsubscribe from this group and stop receiving emails from it, send an  
> > email to coworking+...@googlegroups.com.  
> > For more options, visit [https://groups.google.com/d/optout\](https://groups.google.com/d/optout%5C).
> > 
> > --  
> > You received this message because you are subscribed to the Google Groups  
> > "Coworking" group.  
> > To unsubscribe from this group and stop receiving emails from it, send an  
> > email to coworking+...@googlegroups.com.  
> > For more options, visit [https://groups.google.com/d/optout\](https://groups.google.com/d/optout%5C).

---

<div class="post-metadata">

**Author:** ![Karna\_Ido](https://forum.coworking.org/letter_avatar_proxy/v4/letter/k/c2a13f/32.png) [@Karna\_Ido](https://forum.coworking.org/u/Karna_Ido)\
**Post date:** [June 13, 2018, 11:19am UTC](https://forum.coworking.org/t/becoming-a-community-manager/6330/5 "2018-06-13T11:19:54Z")

</div>

Hi Elena,  
cong,

first listen the clients and what clients want and reply of it. So simple

> **···**
>
> On Sat, Jun 9, 2018 at 3:35 AM, Alex Linsker [alexl...@gmail.com](mailto:alexl...@gmail.com) wrote:
> 
> > Hi Elena, My favorite book for leading a community and a culture has
> > 
> > the subtitle: "Leveraging Natural Groups to Build a Thriving
> > 
> > Organization" [https://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321](https://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321)
> > 
> > Alex
> > 
> > –
> > 
> > Alex Linsker • Business Owner
> > 
> > Collective Agency • Coworking Spaces with Cozy Community
> > 
> > (503) 915-4769 office • (503) 369-9174 mobile
> > 
> > 3050 SE Division, Suite 245 • Portland Oregon 97202
> > 
> > 511 SW 10th Ave, Suite 1108 • Portland Oregon 97205
> > 
> > On Fri, Jun 8, 2018 at 2:19 AM, Elena Pinzón Becht
> > 
> > [elena....@gmail.com](mailto:elena....@gmail.com) wrote:
> > 
> > > Thank you very much Angel!
> > 
> > > 
> > 
> > > Have a great weekend!
> > 
> > > 
> > 
> > > 
> > 
> > > El 7 jun 2018, a las 17:44, Angel Kwiatkowski [fccow...@gmail.com](mailto:fccow...@gmail.com)
> > 
> > > escribió:
> > 
> > > 
> > 
> > > Hi Elena,
> > 
> > > 
> > 
> > > As far as the day to day tasks, you’ll spend much of your time simply
> > 
> > > talking to members, giving tours, onboarding new members and assisting with
> > 
> > > their day to day needs like how to book a conference room. You’ll also do a
> > 
> > > fair share of tidying up throughout the day. You’ll find your own rhythm in
> > 
> > > time with that stuff.
> > 
> > > 
> > 
> > > To prepare yourself, these are my essential books to read to prepare:
> > 
> > > 
> > 
> > > Braving the Wilderness by Brene Brown
> > 
> > > The Art of Gathering by Priya Parker
> > 
> > > One of my early books that explains coworking to your prospective members
> > 
> > > [https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office](https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office)
> > 
> > > and this free Starter Kit for managers
> > 
> > > [https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators](https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators)
> > 
> > > and a free event guide bundle
> > 
> > > [https://www.diycoworking.com/shop/event-guide-bundle](https://www.diycoworking.com/shop/event-guide-bundle).
> > 
> > > 
> > 
> > > Angel
> > 
> > > 
> > 
> > > On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:
> > 
> > > >
> > 
> > > > Hello everyone!
> > 
> > > >
> > 
> > > > I recently got a job offer to become a community manager in a coworking
> > 
> > > > space in Panama City. Even though this excites me very much, I’m also very
> > 
> > > > nervous about it. This coworking space is for around 250 people and I’m
> > 
> > > > going to be the only community manager there. I’m a fresh bachelor graduate,
> > 
> > > > so I don’t really have much experience, I only know that customer service is
> > 
> > > > something I enjoy.
> > 
> > > >
> > 
> > > > I wanted to ask you for some advice to become the best community manager
> > 
> > > > and some of your daily tasks (if you can describe how your day goes by in
> > 
> > > > detail, from new members to old members and offering solutions and more, I’d
> > 
> > > > be very thankful!), for me to understand what is going to expect me in a few
> > 
> > > > months! I really want to be prepared for this job.
> > 
> > > >
> > 
> > > > Thank you everyone who participates in advanced.
> > 
> > > >
> > 
> > > > Love,
> > 
> > > >
> > 
> > > > Elena
> > 
> > > 
> > 
> > > 
> > 
> > > –
> > 
> > > You received this message because you are subscribed to the Google Groups
> > 
> > > “Coworking” group.
> > 
> > > To unsubscribe from this group and stop receiving emails from it, send an
> > 
> > > email to [coworking+unsubscribe@googlegroups.com](mailto:coworking+unsubscribe@googlegroups.com).
> > 
> > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > 
> > > 
> > 
> > > 
> > 
> > > –
> > 
> > > You received this message because you are subscribed to the Google Groups
> > 
> > > “Coworking” group.
> > 
> > > To unsubscribe from this group and stop receiving emails from it, send an
> > 
> > > email to [coworking+unsubscribe@googlegroups.com](mailto:coworking+unsubscribe@googlegroups.com).
> > 
> > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > 
> > –
> > 
> > You received this message because you are subscribed to the Google Groups “Coworking” group.
> > 
> > To unsubscribe from this group and stop receiving emails from it, send an email to [coworking+unsubscribe@googlegroups.com](mailto:coworking+unsubscribe@googlegroups.com).
> > 
> > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> 
> Karna S Thapa

---

<div class="post-metadata">

**Author:** ![alex](https://forum.coworking.org/user_avatar/forum.coworking.org/alex/32/338_2.png) [@alex](https://forum.coworking.org/u/alex)\
**Post date:** [June 13, 2018, 8:01pm UTC](https://forum.coworking.org/t/becoming-a-community-manager/6330/6 "2018-06-13T20:01:37Z")

</div>

Welcome to the list, Elena!

I especially noticed these two parts of your original post:

> This coworking space is for around 250 people and I’m going to be the only community manager there

> I only know that customer service is something I enjoy.

My biggest recommendation is to practice **helping people help themselves**. Customer service is indelibly a part of the role, but it’s different than in a typical retail or hospitality setting where your objective is to do everything _for_ the customer. In a coworking community, your role shifts to doing things _with_ the members and even more importantly doing it in a way that helps them become self reliant and part of the community’s caretaking ecosystem.

This is a mentally and emotionally intensive job. You have to be “on” and actually listening to people…not listening to react and respond, but listening so that they feel heard and understood.

It’s hard work to listen intently without reacting. It’s probably the hardest part of the job. Especially since you’re solo and have a propensity towards customer service, you’ll have to practice at this!

Some recommended resources to help you get started:

- Read this (one of my most widely shared articles for people just starting in a role like yours: [https://dangerouslyawesome.com/2014/04/community-management-tummling-a-tale-of-two-mindsets/](https://dangerouslyawesome.com/2014/04/community-management-tummling-a-tale-of-two-mindsets/)

- Watch this, especially the questions at the end: [https://dangerouslyawesome.com/2018/03/cu-asia-2018-scaling-community-burnout-and-leading-from-within/](https://dangerouslyawesome.com/2018/03/cu-asia-2018-scaling-community-burnout-and-leading-from-within/)

- Read this: [https://dangerouslyawesome.com/2016/02/how-to-explain-what-coworking-is/](https://dangerouslyawesome.com/2016/02/how-to-explain-what-coworking-is/)

- Listen to this: [https://listen.coworkingweekly.com/c6dd999c](https://listen.coworkingweekly.com/c6dd999c) and this: [https://listen.coworkingweekly.com/0fc9fd1e](https://listen.coworkingweekly.com/0fc9fd1e)

You’re in an amazing role that isn’t easy, but has the potential to help you grow more than any other job in the planet. Use it wisely! 🙂

-Alex

> **···**
>
> Karna S Thapa
> 
> On Sat, Jun 9, 2018 at 3:35 AM, Alex Linsker [alexl...@gmail.com](mailto:alexl...@gmail.com) wrote:
> 
> > Hi Elena, My favorite book for leading a community and a culture has
> > 
> > the subtitle: "Leveraging Natural Groups to Build a Thriving
> > 
> > Organization" [https://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321](https://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321)
> > 
> > Alex
> > 
> > –
> > 
> > Alex Linsker • Business Owner
> > 
> > Collective Agency • Coworking Spaces with Cozy Community
> > 
> > (503) 915-4769 office • (503) 369-9174 mobile
> > 
> > 3050 SE Division, Suite 245 • Portland Oregon 97202
> > 
> > 511 SW 10th Ave, Suite 1108 • Portland Oregon 97205
> > 
> > On Fri, Jun 8, 2018 at 2:19 AM, Elena Pinzón Becht
> > 
> > [elena....@gmail.com](mailto:elena....@gmail.com) wrote:
> > 
> > > Thank you very much Angel!
> > 
> > > 
> > 
> > > Have a great weekend!
> > 
> > > 
> > 
> > > 
> > 
> > > El 7 jun 2018, a las 17:44, Angel Kwiatkowski [fccow...@gmail.com](mailto:fccow...@gmail.com)
> > 
> > > escribió:
> > 
> > > 
> > 
> > > Hi Elena,
> > 
> > > 
> > 
> > > As far as the day to day tasks, you’ll spend much of your time simply
> > 
> > > talking to members, giving tours, onboarding new members and assisting with
> > 
> > > their day to day needs like how to book a conference room. You’ll also do a
> > 
> > > fair share of tidying up throughout the day. You’ll find your own rhythm in
> > 
> > > time with that stuff.
> > 
> > > 
> > 
> > > To prepare yourself, these are my essential books to read to prepare:
> > 
> > > 
> > 
> > > Braving the Wilderness by Brene Brown
> > 
> > > The Art of Gathering by Priya Parker
> > 
> > > One of my early books that explains coworking to your prospective members
> > 
> > > [https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office](https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office)
> > 
> > > and this free Starter Kit for managers
> > 
> > > [https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators](https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators)
> > 
> > > and a free event guide bundle
> > 
> > > [https://www.diycoworking.com/shop/event-guide-bundle](https://www.diycoworking.com/shop/event-guide-bundle).
> > 
> > > 
> > 
> > > Angel
> > 
> > > 
> > 
> > > On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:
> > 
> > > >
> > 
> > > > Hello everyone!
> > 
> > > >
> > 
> > > > I recently got a job offer to become a community manager in a coworking
> > 
> > > > space in Panama City. Even though this excites me very much, I’m also very
> > 
> > > > nervous about it. This coworking space is for around 250 people and I’m
> > 
> > > > going to be the only community manager there. I’m a fresh bachelor graduate,
> > 
> > > > so I don’t really have much experience, I only know that customer service is
> > 
> > > > something I enjoy.
> > 
> > > >
> > 
> > > > I wanted to ask you for some advice to become the best community manager
> > 
> > > > and some of your daily tasks (if you can describe how your day goes by in
> > 
> > > > detail, from new members to old members and offering solutions and more, I’d
> > 
> > > > be very thankful!), for me to understand what is going to expect me in a few
> > 
> > > > months! I really want to be prepared for this job.
> > 
> > > >
> > 
> > > > Thank you everyone who participates in advanced.
> > 
> > > >
> > 
> > > > Love,
> > 
> > > >
> > 
> > > > Elena
> > 
> > > 
> > 
> > > 
> > 
> > > –
> > 
> > > You received this message because you are subscribed to the Google Groups
> > 
> > > “Coworking” group.
> > 
> > > To unsubscribe from this group and stop receiving emails from it, send an
> > 
> > > email to [coworking+...@googlegroups.com](mailto:coworking+...@googlegroups.com).
> > 
> > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > 
> > > 
> > 
> > > 
> > 
> > > –
> > 
> > > You received this message because you are subscribed to the Google Groups
> > 
> > > “Coworking” group.
> > 
> > > To unsubscribe from this group and stop receiving emails from it, send an
> > 
> > > email to [coworking+...@googlegroups.com](mailto:coworking+...@googlegroups.com).
> > 
> > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> > 
> > –
> > 
> > You received this message because you are subscribed to the Google Groups “Coworking” group.
> > 
> > To unsubscribe from this group and stop receiving emails from it, send an email to [coworking+...@googlegroups.com](mailto:coworking+...@googlegroups.com).
> > 
> > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).

---

<div class="post-metadata">

**Author:** ![Steve\_Suard](https://forum.coworking.org/letter_avatar_proxy/v4/letter/s/82dd89/32.png) [@Steve\_Suard](https://forum.coworking.org/u/Steve_Suard)\
**Post date:** [June 22, 2018, 9:18pm UTC](https://forum.coworking.org/t/becoming-a-community-manager/6330/7 "2018-06-22T21:18:47Z")

</div>

Hi Elena,

As a community manager, it’s a great job. the degree is not required but the most important is your kindness, being friendly, open to each other in a way to help members. Know how to listen and engage in conversation without a priori in a neutral but honest way.  
On a daily basis, you are there mainly to meet newcomers and start professional relationships that will complement each other.  
To ensure all services (coffee, welcome, presentations, cleanliness, inventory of places, reservations of meeting rooms …)  
For my part I organize once a week on Fridays a meal Pizza, beer … with those who want to contribute for this event that allows to know better or share ideas.

> **···**
>
> On Tuesday, June 5, 2018 at 3:06:48 AM UTC-10, Elena Pinzón Becht wrote:
> 
> > Hello everyone!
> 
> > I recently got a job offer to become a community manager in a coworking space in Panama City. Even though this excites me very much, I’m also very nervous about it. This coworking space is for around 250 people and I’m going to be the only community manager there. I’m a fresh bachelor graduate, so I don’t really have much experience, I only know that customer service is something I enjoy.
> 
> > 
> 
> > I wanted to ask you for some advice to become the best community manager and some of your daily tasks (if you can describe how your day goes by in detail, from new members to old members and offering solutions and more, I’d be very thankful!), for me to understand what is going to expect me in a few months! I really want to be prepared for this job.
> 
> > 
> 
> > Thank you everyone who participates in advanced.
> 
> > 
> 
> > Love,
> 
> > 
> 
> > Elena

---

<div class="post-metadata">

**Author:** ![Joshua\_Webb](https://forum.coworking.org/letter_avatar_proxy/v4/letter/j/839c29/32.png) [@Joshua\_Webb](https://forum.coworking.org/u/Joshua_Webb)\
**Post date:** [June 22, 2018, 9:21pm UTC](https://forum.coworking.org/t/becoming-a-community-manager/6330/8 "2018-06-22T21:21:34Z")

</div>

We are going through this process right now of adding a community manage as I go off to open a new location.  
Does anyone have a job/task description for Community/Location managers?

> **···**
>
> On Fri, Jun 22, 2018 at 4:18 PM, Steve Suard [busine...@gmail.com](mailto:busine...@gmail.com) wrote:
> 
> > Hi Elena,
> 
> > As a community manager, it’s a great job. the degree is not required but the most important is your kindness, being friendly, open to each other in a way to help members. Know how to listen and engage in conversation without a priori in a neutral but honest way.  
> > On a daily basis, you are there mainly to meet newcomers and start professional relationships that will complement each other.  
> > To ensure all services (coffee, welcome, presentations, cleanliness, inventory of places, reservations of meeting rooms …)  
> > For my part I organize once a week on Fridays a meal Pizza, beer … with those who want to contribute for this event that allows to know better or share ideas.
> > 
> > On Tuesday, June 5, 2018 at 3:06:48 AM UTC-10, Elena Pinzón Becht wrote:
> > 
> > > Hello everyone!
> 
> > > I recently got a job offer to become a community manager in a coworking space in Panama City. Even though this excites me very much, I’m also very nervous about it. This coworking space is for around 250 people and I’m going to be the only community manager there. I’m a fresh bachelor graduate, so I don’t really have much experience, I only know that customer service is something I enjoy.
> 
> > >
> 
> > > I wanted to ask you for some advice to become the best community manager and some of your daily tasks (if you can describe how your day goes by in detail, from new members to old members and offering solutions and more, I’d be very thankful!), for me to understand what is going to expect me in a few months! I really want to be prepared for this job.
> 
> > >
> 
> > > Thank you everyone who participates in advanced.
> 
> > >
> 
> > > Love,
> 
> > >
> 
> > > Elena
> 
> > –
> > 
> > You received this message because you are subscribed to the Google Groups “Coworking” group.
> > 
> > To unsubscribe from this group and stop receiving emails from it, send an email to [coworking+unsubscribe@googlegroups.com](mailto:coworking+unsubscribe@googlegroups.com).
> > 
> > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> 
> **J\*\*\*\*oshua Webb**
> 
> **Chief Growth Antagonist** [Jos...@Growthli.com](mailto:Jos...@Growthli.com) \*\*844-455-GROW \*\*\*\*(\*\***4769)**[**Growthli.com**](https://www.growthli.com/)

---

<div class="post-metadata">

**Author:** ![alex](https://forum.coworking.org/user_avatar/forum.coworking.org/alex/32/338_2.png) [@alex](https://forum.coworking.org/u/alex)\
**Post date:** [June 22, 2018, 9:25pm UTC](https://forum.coworking.org/t/becoming-a-community-manager/6330/9 "2018-06-22T21:25:58Z")

</div>

This past month I was asked to do a new talk about our recently revamped hiring process, which included lots of details about who we looked for, what they’re expected to do, and how we structure the position.

The talk is recorded, and all of the written resources are downloadable too!

[https://dangerouslyawesome.com/2018/06/how-to-hire-the-best-people-to-run-your-coworking-space/](https://dangerouslyawesome.com/2018/06/how-to-hire-the-best-people-to-run-your-coworking-space/)

-Alex

> **···**
>
> * * *
> 
> **The #1 mistake in community building is doing it by yourself.**
> 
> Better Coworkers: [http://indyhall.org](http://indyhall.org/)
> 
> Weekly Coworking Tips: [http://coworkingweekly.com](http://coworkingweekly.com/)
> 
> My Audiobook: [https://theindyhallway.com/ten](https://theindyhallway.com/ten)
> 
> **J\*\*\*\*oshua Webb**
> 
> **Chief Growth Antagonist** [Jos...@Growthli.com](mailto:Jos...@Growthli.com) \*\*844-455-GROW \*\*\*\*(\*\***4769)**[**Growthli.com**](https://www.growthli.com/)
> 
> On Fri, Jun 22, 2018 at 4:18 PM, Steve Suard [busine...@gmail.com](mailto:busine...@gmail.com) wrote:
> 
> > Hi Elena,
> 
> > As a community manager, it’s a great job. the degree is not required but the most important is your kindness, being friendly, open to each other in a way to help members. Know how to listen and engage in conversation without a priori in a neutral but honest way.  
> > On a daily basis, you are there mainly to meet newcomers and start professional relationships that will complement each other.  
> > To ensure all services (coffee, welcome, presentations, cleanliness, inventory of places, reservations of meeting rooms …)  
> > For my part I organize once a week on Fridays a meal Pizza, beer … with those who want to contribute for this event that allows to know better or share ideas.
> > 
> > On Tuesday, June 5, 2018 at 3:06:48 AM UTC-10, Elena Pinzón Becht wrote:
> > 
> > > Hello everyone!
> 
> > > I recently got a job offer to become a community manager in a coworking space in Panama City. Even though this excites me very much, I’m also very nervous about it. This coworking space is for around 250 people and I’m going to be the only community manager there. I’m a fresh bachelor graduate, so I don’t really have much experience, I only know that customer service is something I enjoy.
> 
> > >
> 
> > > I wanted to ask you for some advice to become the best community manager and some of your daily tasks (if you can describe how your day goes by in detail, from new members to old members and offering solutions and more, I’d be very thankful!), for me to understand what is going to expect me in a few months! I really want to be prepared for this job.
> 
> > >
> 
> > > Thank you everyone who participates in advanced.
> 
> > >
> 
> > > Love,
> 
> > >
> 
> > > Elena
> 
> > –
> > 
> > You received this message because you are subscribed to the Google Groups “Coworking” group.
> > 
> > To unsubscribe from this group and stop receiving emails from it, send an email to [coworking+...@googlegroups.com](mailto:coworking+...@googlegroups.com).
> > 
> > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).

---

<div class="post-metadata">

**Author:** ![Joshua\_Webb](https://forum.coworking.org/letter_avatar_proxy/v4/letter/j/839c29/32.png) [@Joshua\_Webb](https://forum.coworking.org/u/Joshua_Webb)\
**Post date:** [June 22, 2018, 10:18pm UTC](https://forum.coworking.org/t/becoming-a-community-manager/6330/10 "2018-06-22T22:18:25Z")

</div>

Alex You Are The Man! Thank you!

> **···**
>
> On Fri, Jun 22, 2018 at 4:25 PM, Alex Hillman [dangerous...@gmail.com](mailto:dangerous...@gmail.com) wrote:
> 
> > This past month I was asked to do a new talk about our recently revamped hiring process, which included lots of details about who we looked for, what they’re expected to do, and how we structure the position.
> 
> > The talk is recorded, and all of the written resources are downloadable too!
> 
> > 
> 
> > [https://dangerouslyawesome.com/2018/06/how-to-hire-the-best-people-to-run-your-coworking-space/](https://dangerouslyawesome.com/2018/06/how-to-hire-the-best-people-to-run-your-coworking-space/)
> 
> > 
> 
> > -Alex
> > 
> > * * *
> 
> > **The #1 mistake in community building is doing it by yourself.**
> 
> > Better Coworkers: [http://indyhall.org](http://indyhall.org/)
> 
> > Weekly Coworking Tips: [http://coworkingweekly.com](http://coworkingweekly.com/)
> 
> > My Audiobook: [https://theindyhallway.com/ten](https://theindyhallway.com/ten)
> 
> > 
> 
> > On Fri, Jun 22, 2018 at 5:23 PM Joshua Webb [jos...@growthli.com](mailto:jos...@growthli.com) wrote:
> 
> > > We are going through this process right now of adding a community manage as I go off to open a new location.  
> > > Does anyone have a job/task description for Community/Location managers?
> 
> > > –
> > > 
> > > You received this message because you are subscribed to the Google Groups “Coworking” group.
> > > 
> > > To unsubscribe from this group and stop receiving emails from it, send an email to [coworking+unsubscribe@googlegroups.com](mailto:coworking+unsubscribe@googlegroups.com).
> > > 
> > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> 
> > –
> > 
> > You received this message because you are subscribed to the Google Groups “Coworking” group.
> > 
> > To unsubscribe from this group and stop receiving emails from it, send an email to [coworking+unsubscribe@googlegroups.com](mailto:coworking+unsubscribe@googlegroups.com).
> > 
> > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
> 
> **J\*\*\*\*oshua Webb**
> 
> **Chief Growth Antagonist** [Jos...@Growthli.com](mailto:Jos...@Growthli.com) \*\*844-455-GROW \*\*\*\*(\*\***4769)**[**Growthli.com**](https://www.growthli.com/)
> 
> **J\*\*\*\*oshua Webb**
> 
> **Chief Growth Antagonist** [Jos...@Growthli.com](mailto:Jos...@Growthli.com) \*\*844-455-GROW \*\*\*\*(\*\***4769)**[**Growthli.com**](https://www.growthli.com/)
> 
> On Fri, Jun 22, 2018 at 4:18 PM, Steve Suard [busine...@gmail.com](mailto:busine...@gmail.com) wrote:
> 
> > Hi Elena,
> 
> > As a community manager, it’s a great job. the degree is not required but the most important is your kindness, being friendly, open to each other in a way to help members. Know how to listen and engage in conversation without a priori in a neutral but honest way.  
> > On a daily basis, you are there mainly to meet newcomers and start professional relationships that will complement each other.  
> > To ensure all services (coffee, welcome, presentations, cleanliness, inventory of places, reservations of meeting rooms …)  
> > For my part I organize once a week on Fridays a meal Pizza, beer … with those who want to contribute for this event that allows to know better or share ideas.
> > 
> > On Tuesday, June 5, 2018 at 3:06:48 AM UTC-10, Elena Pinzón Becht wrote:
> > 
> > > Hello everyone!
> 
> > > I recently got a job offer to become a community manager in a coworking space in Panama City. Even though this excites me very much, I’m also very nervous about it. This coworking space is for around 250 people and I’m going to be the only community manager there. I’m a fresh bachelor graduate, so I don’t really have much experience, I only know that customer service is something I enjoy.
> 
> > >
> 
> > > I wanted to ask you for some advice to become the best community manager and some of your daily tasks (if you can describe how your day goes by in detail, from new members to old members and offering solutions and more, I’d be very thankful!), for me to understand what is going to expect me in a few months! I really want to be prepared for this job.
> 
> > >
> 
> > > Thank you everyone who participates in advanced.
> 
> > >
> 
> > > Love,
> 
> > >
> 
> > > Elena
> 
> > –
> > 
> > You received this message because you are subscribed to the Google Groups “Coworking” group.
> > 
> > To unsubscribe from this group and stop receiving emails from it, send an email to [coworking+unsubscribe@googlegroups.com](mailto:coworking+unsubscribe@googlegroups.com).
> > 
> > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).